Terms & Conditions

These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding agreement entered into between Wrysto (“Wrysto”, “Company”, “we”, “our”, or “us”) and the business entity, plant operator, industrial enterprise, or authorized representative subscribing to or utilizing our software services (“Customer”, “Client”, or “You”).

By executing an Order Form, registering an administrative account, deploying the Wrysto technician mobile app, or accessing any Wrysto cloud service, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you are entering into this Agreement on behalf of a corporation, factory, or public utility, you represent that you possess the full corporate authority to bind that entity.

Wrysto provides a unified Industrial Computerized Maintenance Management System (CMMS) and Maintenance ERP platform designed to optimize asset life, minimize plant downtime, and digitize maintenance execution. Our platform includes:

• Electronic Work Order Management: Digital creation, dispatch, approval workflows, wrench-time logging, and MTTR tracking for preventive, corrective, and emergency breakdowns.
• Asset Registers & ISO 14224 Hierarchies: Multi-level plant asset trees, mirror meters for cumulative running hours, and dynamic thermal QR-code generation for machine face scanning.
• Preventive Maintenance (PM) Automation: Calendar-driven, running-hour triggered, and threshold-based scheduling with automated technician queue dispatches.
• Offline-Capable Mobile Field Client: Native and progressive web applications enabling technicians in basements, remote substations, and signal-blocked factory floors to complete checklists, log spare parts, capture inspection photos, and synchronize automatically upon reconnecting.
• Lockout / Tagout (LOTO) & Safety Permits: Digital permit-to-work, safety clearance checklists, and hazard isolation auditing.
• Spare Parts & Warehouse Inventory: Live parts consumption tracking, reorder thresholds, supplier lead-time alerts, and ERP sync webhooks.
• Shutdown & Turnaround Planning: High-density milestone planning, Gantt visualization, and contractor allocation during major planned plant outages.

Access to the Wrysto platform is provisioned through designated corporate user accounts governed by granular Role-Based Access Control (RBAC):

• Plant Administrators: Full configuration rights, user provisioning, database exports, ERP API key generation, and subscription management.
• Maintenance Planners & Supervisors: Work order scheduling, PM threshold configuration, spare parts purchase approvals, and shift handover sign-offs.
• Technicians & Field Operators: QR scanning, checklist completion, meter reading entries, fault photo uploads, and parts consumption logging.
• Auditors & Executive Viewers: Read-only access to reliability dashboards, MTBF/MTTR analytics, and statutory compliance history.

The Customer is strictly responsible for maintaining the confidentiality of login credentials, enabling Multi-Factor Authentication (MFA) across all administrative accounts, and promptly deactivating credentials of departing staff.

Wrysto claims zero intellectual property rights over Customer Plant Data. The Customer grants Wrysto a strictly limited, non-exclusive, non-transferable license to host, transmit, and backup Customer Data solely as necessary to provide, maintain, and support the CMMS service.

Wrysto Intellectual Property: Wrysto and its licensors retain all right, title, and interest in and to the software, mobile codebases, UI/UX designs, algorithms, documentation, API architecture, and trademarks. No rights are granted to Customer other than the limited SaaS subscription license explicitly stated herein.

Subscriptions are billed on a recurring monthly or annual basis as specified in the applicable Order Form or online checkout:

• Currency & Invoicing: Invoicing is available in US Dollars (USD) for international clients or Bangladeshi Taka (BDT) with applicable VAT/tax compliance for South Asian industrial facilities.
• Payment Terms: Invoices issued for annual or enterprise contracts are payable Net 30 days from invoice date via corporate bank transfer, credit card, or designated corporate payment gateways.
• Seat & Facility Scaling: Additional plant facilities, technician seats, or enterprise API connectors added mid-billing cycle will be prorated through the end of the active subscription period.
• Taxes: All fees are exclusive of applicable national, state, or municipal taxes, value-added taxes (VAT), or withholding taxes, which shall be the responsibility of the Customer unless a valid tax exemption certificate is provided.

The Customer acknowledges and agrees that:

• Physical Safety Protocols: The physical execution of Lockout / Tagout (LOTO), electrical breaker rack-outs, confined space entries, pressure vessel depressurization, and high-temperature machine servicing must strictly comply with local occupational safety regulations (e.g., OSHA, national factory acts) and manufacturer equipment operating manuals.
• Human Validation: Automated preventive maintenance intervals, running-hour calculations, and defect alerts generated by Wrysto serve as decision-support tools. Qualified, certified plant engineers must conduct physical verification before re-energizing machinery or clearing permits.
• Sensor & Network Discrepancies: Wrysto is not liable for delayed work orders resulting from plant sensor failure, local electrical power blackouts, customer internet disconnections, or inaccurate operator meter readings.

Wrysto commits to providing 99.9% monthly availability for our core cloud CMMS production infrastructure, excluding scheduled maintenance.

*Scheduled maintenance windows are announced at least 72 hours in advance and executed during low-utilization weekend hours. Service credits must be requested within 30 days of the affected month.

“Confidential Information” includes all non-public technical, operational, financial, and industrial data disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”).

The Receiving Party agrees to protect the confidentiality of such information using the same degree of care it uses for its own proprietary information (but not less than a reasonable standard of care). Wrysto will never share plant blueprints, maintenance benchmarks, breakdown frequencies, or vendor pricing with any competitor or external third party.

Wrysto warrants that the cloud software will operate in substantial accordance with our published technical documentation under normal enterprise use.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WRYSTO DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR INDUSTRIAL PURPOSE, AND NON-INFRINGEMENT.

To the maximum extent permitted by applicable law, neither party shall be liable under this Agreement for any indirect, punitive, special, incidental, or consequential damages, including loss of plant production, lost megawatts, spoiled textile batches, shutdown penalties, or machine depreciation.

Except for willful misconduct or breach of confidentiality obligations, each party's total cumulative liability arising out of or related to this Agreement shall be limited to the total fees actually paid by Customer to Wrysto under the applicable Order Form in the twelve (12) months immediately preceding the event giving rise to liability.

This Agreement commences on the effective date and continues until all subscriptions expire or are terminated in accordance with this Section.

• Termination for Convenience: Either party may elect not to renew an active subscription by delivering written notice at least thirty (30) days prior to the expiration of the then-current term.
• Termination for Cause: Either party may terminate immediately if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days of receiving written notice.
• Security Suspension: Wrysto reserves the right to suspend access immediately if Customer account credentials are actively compromised or used to perpetrate denial-of-service or unauthorized penetration attacks against our multi-tenant infrastructure.

We understand that industrial maintenance records are critical statutory assets for insurance and safety compliance:

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction specified in the applicable Order Form (or, absent an explicit specification, the laws of the State of Delaware, USA, or Bangladesh for local South Asian entity accounts), without regard to conflict of laws principles.

The parties agree to attempt in good faith to resolve any dispute through senior executive negotiations for at least thirty (30) days prior to initiating formal binding arbitration under the rules of the International Chamber of Commerce (ICC) or competent industrial arbitration courts.

If any provision of this Agreement is held to be invalid or unenforceable, that provision will be modified to reflect the parties' original intent and all remaining provisions will remain in full force and effect.