Privacy Policy

Welcome to Wrysto (“we”, “us”, or “our”). We are committed to safeguarding the privacy, confidentiality, and integrity of data entrusted to us by our customers, website visitors, webinar attendees, and authorized platform users.

This Privacy Policy governs our data collection, processing, and protection practices when you interact with:

• Our corporate website located at wrysto.com and related landing pages.
• The Wrysto Computerized Maintenance Management System (CMMS) cloud application and operations portal.
• The Wrysto mobile application used by plant technicians for offline work orders, asset scanning, and inspections.
• Our technical webinars, live product demonstrations, support portals, and sales inquiries.

We collect information in three ways: direct input from you, automatic system telemetry, and authorized enterprise account provisioning.

Industrial enterprises manage highly proprietary assets inside Wrysto, including equipment manuals, piping and instrumentation diagrams, bill-of-materials (BOM), sensor thresholds, maintenance schedules, work permits, and breakdown logs.

Wrysto staff access customer database instances only when explicitly requested by your designated system administrator to resolve an active support ticket or perform database migration.

We process your data strictly for legitimate operational purposes, including:

If you reside in the European Economic Area (EEA), United Kingdom, or Switzerland, our legal basis for collecting and using the personal information described above depends on the context:

• Contractual Necessity: We need your data to fulfill our Master Service Agreement (MSA) or Terms of Service with your organization.
• Legitimate Interests: Operating and securing our CMMS infrastructure, measuring application performance, responding to business inquiries, and improving features.
• Legal Compliance: To satisfy mandatory statutory tax, corporate, or industrial safety recording requirements.
• Consent: For opt-in direct marketing newsletters or non-essential cookies. You may revoke consent at any time.

We do not sell personal data. We only share information with vetted third-party vendors and sub-processors bound by strict confidentiality and data protection agreements:

• Cloud Infrastructure Providers: Certified tier-3/tier-4 enterprise data centers (e.g., AWS, Google Cloud) with ISO 27001 certifications.
• Transactional Communication Services: Vetted transactional email and SMS dispatch vendors (SendGrid, Twilio) for alerts and work order dispatches.
• Payment Gateways: PCI-DSS Level 1 certified processors (Stripe) for recurring billing.
• Legal & Regulatory Authorities: Only when strictly mandated by enforceable court subpoenas, lawful warrants, or applicable statutory mandates.

Wrysto implements multi-layered defensive security architecture designed to prevent data theft, unauthorized modification, or service disruption:

We retain personal data only for as long as necessary to fulfill operational or contractual requirements:

• Active Accounts: Maintained for the duration of the subscription to provide uninterrupted maintenance history and regulatory audit trails.
• Terminated Subscriptions: Upon account closure, customers have a 30-day grace period to export all plant data (CSV, JSON, PDF). Following the grace period, all operational databases are permanently wiped from production environments.
• Marketing Inquiries: Contact information from prospective demo or webinar registrations is retained for up to 24 months, after which inactive contacts are archived or removed.

Depending on your jurisdiction, you possess statutory legal rights concerning your personal information:

• Right of Access: Request a confirmation and copy of all personal data we maintain about you.
• Right to Rectification: Require prompt correction of inaccurate or incomplete profile information.
• Right to Erasure (“Right to Be Forgotten”): Request permanent deletion of your personal records.
• Right to Data Portability: Obtain your personal records in a structured, machine-readable format.
• Right to Object or Restrict Processing: Restrict or object to specific processing operations.
• California Consumer Rights (CCPA / CPRA): Wrysto does not sell or share personal information as defined under California law.

To exercise any of these rights, submit your request to privacy@wrysto.com. We respond to all verified consumer requests within 30 calendar days.

Our website and software platform use small text files known as cookies to ensure functional stability, user authentication, and performance:

• Strictly Necessary Cookies: Required to keep you authenticated across web sessions and preserve security tokens.
• Functional Cookies: Store preferences such as preferred language and measurement units (Metric vs Imperial).
• Performance & Analytics Cookies: Gather aggregated, anonymous telemetry on page visits and button interactions to optimize UI responsiveness.

Wrysto operates globally. If you access our platform from outside the country where our servers are hosted, your information may be transferred across international borders. Whenever cross-border data transfers occur, we implement Standard Contractual Clauses (SCCs) approved by the European Commission and industry-standard security safeguards.

Wrysto is an enterprise business-to-business (B2B) application designed exclusively for professional industrial engineering teams. We do not knowingly solicit or collect personal information from individuals under the age of 18.

We may revise this Privacy Policy periodically to reflect technological advancements, evolving regulatory requirements, or platform enhancements. Continued use of Wrysto following an update constitutes acceptance.

If you have questions, comments, or requests regarding this Privacy Policy or wish to execute a custom enterprise Data Processing Addendum (DPA), please contact our Data Protection Officer: